During my lengthy stay at Ridgecrest I was pleasantly surprised with the nursing services and all the administrative support from medical records, Jay, case management, and activities. All of my nurses were very helpful. The OT and PT people they have here were very motivating but at the same time empathetic; all of the staff have really been empathetic. Although no one might choose to be in a nursing setting like this, I am grateful that I chose Ridgecrest for this stay.

If I could give negative stars I would. I’m posting this review for my 70 year old mother who arrived at this facility post-injury and after leaving Banner Thunderbird. I would not recommend this facility. The response time for the call button for anything my mom needed was between 10-25 minutes, IF anyone ever came to help. The facility left a wheelchair in her room and allowed my mom to use it to wheel herself, unassisted, into the bathroom when she needed assistance with a walker to get strength in her leg after a hip surgery. I requested it be removed so my mom would have to use the walker to strengthen her leg and the wheelchair was never got removed. My mother could have been seriously injured. She said she needed to do it herself because no one ever came after she would click the assistance button. This is unacceptable for a “rehabilitation facility” and I use that term loosely. My mother is diabetic and I told 3 different people this information, including the social services dept., her direct nurse and the liaison before we arrived. She was given sugary food the entire time and high carb meals. We had to beg for a shower for her when she arrived and the employee that cared at all to ever help my mom was Susie, an aide. The nurses never smiled and spent more time joking and laughing at the nurses station than they did assisting patients. On any given visit when I arrived, there would be several (more than 5 lights lit up) patients needing assistance. Additionally, they were NEVER quiet at the station, even late into the night. The overall morale from the good employees was obviously very bad due to work load. We were told by one of these good employees that showers for patients are put off until she arrives. Upon leaving, I had to ask several times to get help getting her to the car, when Susie (the best employee there) offered to help. She was awesome. The other staff – AWFUL. In fact, when I left, paperwork with HIPPA info was inadvertently included in my mom’s discharge papers. Wow. Do NOT allow your loved ones to be left alone at this facility.

Highly recommend Ridgecrest for your recovery. The folks in rehab are awesome starting with Wendy, Jayce, Brian and Jennifer. My nurse Michael truly goes the extra mile. The ladies in social services have stayed on top of all my needs. I’ve been to three different rehab facilities and Ridgecrest in my top three. Shout out to Brooklyn and Emma!

You should only hope your parents never have to go here. The front of the house staff, the occupational therapy and physical therapy people seem like the care but, once you get past them the actual care team are just collecting a check. My Mom was in here for 10 days. They were never on schedule for her medication. Complained and only once helped her shower. CNAs would forget to tell the nurse that she was asking for medication. Drs orders were for pain medication and muscle relaxers to be “on request” but the nursing staff would argue with her and say no they are scheduled until someone finally dug deeper and said oh yes, they are on request. The final straw was when I went the past day to bring her home and her left leg was red and oozing. I had noticed the redness the day before and she said she showed the night nurse and she just told her not to wear her compression stockings but, the night nurse never told her supervisor that there might be an issue. It was only when I raised holy hell did someone pay attention and contact a doctor. Chantel the charge nurse did try to intervene and make things right but, for me it was too late. The Dr did call in a prescription that we could pick up after discharge. They did try to get her to stay for observation but, I was way past done with that place.

Ridgecrest is legit one of the best places I have seen for elderly people.

I was a patient in this facility after a lengthy hospitalization at Mayo Clinic hospital . My stay at Ridgecrest was not a good experience . My 26 day stay at Ridgecrest has now left me dialysis dependent, stage 5 kidney disease from an ecoli urinary Tract infection which wasn’t treated with appropriate antibiotics regime according to my nephrologist at Mayo Clinic . Labs done before my discharge revealed I was in critical condition my sister who was acting as my MPOA at the time was not notified of these critical labs . I remember very little of the last few weeks of my stay only that I was left sitting in urine and feces . My providers at Mayo have told me I was fortunate to have had an appointment at Mayo as I may have not survived . I am fortunate to be alive . I am now being cared for now by my sister and her staff at her assisted living home making tremendous progress. I am getting up everyday walking starting to eat food again . Instead of lying in bed in urine and feces and no activity or simulation. Wasting away . I would not recommend this facility to anyone with immune compromised conditions as I have had . I would rate this facility a negative rating . I was fortunate to have survived my stay at this horrible facility . Not one department head responded to my sister’s emails to file a grievance I saw her emails . I also was told she left several messages to speak to the administrator, Director of nursing , Directer of social services not one response. Very unacceptable to not hear the grievances of a vulnerable adult as I was .

I need to update my review cuz this is my third time here and I just want to say that Daniel Jr Susie kat vansch Miriam Adriana Allison kristy, juany, and Cynthia who are the backbone of this place have all been very great CNAs to help with the problems that I have with my health anytime I ask for it or turn my light on to get help they are right there The care is excellent and they are always happy and put patient care first i have been here 2 times actually this is my 3rd time here (hence) the updated review Don’t know how I almost forgot Tamika she’s been a great CNA has helped me with everything I need help with I definitelyrecommend her to be one of your CNAs she’s always on the ball and have never had to ask twice to get any help from her Thank you !I would recommend this place to anyone I can’t say enough about the staff here and the care they provide. I get so much help here nobody comes in with a bad mood and if I ask for help I get help if I could give a 10-star rating I would. This includes The rehab techs -Rosa, Mona , Stephanie Jennifer Jace and Brian Not to mention the kitchen with Mary Ann Clarissa Ann Rachel Joseph and the rest of the crew who strive to put out great food on a daily basis there is also The housekeepers Laura Malika Dory who do a superb job to keep the rooms to a high standard of cleanliness I can’t forget my wound care nurse Jen who does an absolute fantastic job on my wounds and brings a smile to my face every time she comes in she’s a keeper there’s also the people up in the front of the house they keep the place running smoothJen Brooke Marlene Angelina. All great people and I can’t forget the frontline caregivers (nurses) Nina who is an incredible nurse I can’t say enough about her there’s Steve Sandra daylin all excellent caregivers.Everyone in this facilíty is incredible, I recommend it to anyone I would also like to add that management is very attentive to getting any appointments set up so as not to miss them .all in all I truly can’t think of anything negative to say about Ridgecrest and just keep up the great work not to mention who ever is doing the hiring is doing a great job and just keep hiring the perfect people to work here. So enclosing I would like to say that Ridgecrest is an absolute diamond for excellent patient care.

I can’t say enough amazing things about Ridgecrest Post Acute. From the very first day, it was clear this place is something special. The entire staff goes out of their way to make sure every patient feels comfortable, safe, and truly cared for. It’s not just a facility — it really feels like a second home where everyone is treated like family. The level of care and attention here is outstanding. The nursing staff is always on top of everything, making sure needs are met quickly and with genuine kindness. They don’t just do their jobs — they take the time to connect with patients, listen, and make sure everyone feels valued and respected. You can tell they truly care, and that makes all the difference. The therapy team is just as incredible. Whether it’s physical, occupational, or speech therapy, they are dedicated, patient, and encouraging every step of the way. They push you to improve while still making you feel supported and confident. The progress you see here is a direct result of how hard they work and how much they care. The environment is clean, welcoming, and full of positive energy. Staff members are always friendly, smiling, and willing to help not just patients, but family members as well. Communication is excellent, and you always feel informed and included, which brings so much peace of mind. I especially want to give a huge shoutout to Nina Kees — she is truly one of the best nurses they have. She is always on top of her game, incredibly knowledgeable, and such a kind-hearted person. She goes above and beyond for her patients and makes everyone feel comfortable and cared for. You can see how much she genuinely loves what she does, and it shows in the way she treats people. She’s the kind of nurse that makes a lasting impression and gives families confidence that their loved ones are in the best hands possible. If you’re looking for a place that provides top-quality care, compassion, and a true family-like atmosphere, Ridgecrest Post Acute is absolutely the best choice. I would highly recommend it to anyone in need of short-term or long-term care. They don’t just meet expectations — they exceed them in every way possible.

Ridgecrest is amazing. Emma and Brooklyn that work in the office are so helpful. They are such hard workers and helped our family so much at a difficult time. Thank you.

Brooklyn and Emma are amazing at their jobs. I adore them!

Emma and Brooklyn with social services ⭐⭐⭐⭐⭐

Brooklyn and Emma were both outstanding, attentive, and heartfelt workers

Ridgecrest is my family. I get such good care and never plan to leave. Alona,Edgar are soooo good to me! Chantel the nurse never left my side when I was sick. And the Jenn and AJ in social services are loyal, compassionate and genuinely care.Jenn is always there when I need it most. Thanks Ridgecrest! I would like to add Katie C. to those who work at Ridge Crest who is amazing at her job- she is a very caring and compassionate person who really loves what she does and it shows.

The care and professionalism at Ridgecrest Post Acute Care are outstanding, but what makes the biggest difference is how welcome they make you feel from the moment you walk in. Thank you to the whole team for the kindness and attention you show every day. Ashley B’s warm smile and friendly spirit are truly a blessing and bring comfort to everyone she greets.

Ashley B at the front desk is absolutely wonderful! Every time I come in, she greets me with such kindness and a genuine smile. She is always friendly, helpful, and goes out of her way to make sure everything is taken care of. Her positive attitude truly makes my day and creates such a welcoming environment. It’s clear that she cares about the people she helps, and it really shows. Thank you, Ashley, for consistently being so warm, professional, and uplifting!

Look I’ve been to some bad places so comparatively Ridgecrest isn’t anywhere near the worst. With every rehabilitation facility comes day-to-day challenges that at times might not meet everyone’s expectations but does not mean in the slightest that the facility itself is bad. A majority of the nurses here go above and beyond and you can genuinely tell that they care, even the CNAs are pretty on top of things around here and that’s pretty impressive no matter what facility you’re at. A representative from admissions explained to me that she has a very small car but she would put forth her due diligence at trying to get back as much of my stuff from the other facility as she can, That being said she came through with all of it and it has made me most appreciative. The air conditioning works, the food isn’t terrible, the wound care nurses are on top of it, I’ve never been late to an appointment and every resident I have encountered has been civil and respectful. At the end of the day I don’t really go out of my way to ask for any more than that and I promise you I get it here. If you’re stuck in a hospital after a really bad surgery and the case workers dumps that packet in your lap and tells you to pick a facility to rehabilitate in, do yourself a favor pick Ridgecrest Post Acute and save your brain from the worrying and the guesswork. And a big shout out to Tameka for making my stay that much more tolerable! Thank you very much!

Shout out to Ashley B from front desk! Great service!

Ashley B was amazing at the front desk. She’s very kind very helpful and very positive even in a situation of chaos. My experience has elevated with this facility through her sweet and caring nature. 10 out of 10.

Ashley B at the front desk is amazing. She’s always kind, professional, and helpful, and she makes every visit a positive experience.

Shoutout to Ashley B at the front desk! She is very professional & is always attentive to anyone who comes through the doors. When I visit on the weekends, I’m always greeted with a Good Morning or Good Afternoon along with a smile & positive attitude! You don’t see that often nowadays! When talking to Ashley B, she always remembers the small things which is what stands out to me as a vistor! Ashley B definitely deserves a raise for all that she does!! A++++++ from me!!

Ashley B. at the front desk is absolutely amazing!! She is so kind and is a very hard worker!!

I am just obsessed with Ashley B at the front desk! She was very helpful and incredibly friendly. She’s an 11/10!